Caring for the animals and working together during COVID-19

As concerns about the spread of the novel coronavirus, COVID-19, increase, we at Animal Allies Humane Society want to personally reach out and update our supporters on operational changes we are implementing to ensure the safety and wellbeing of the animals in our care, staff and volunteers, and our community during this time.

We are focused on providing a safe environment for all who enter our facility and participate in the care of our animals while doing our part to contain the spread of COVID-19.

Expect changes at the Adoption Center

All of the following outlines will be observed to put health first.

General Guidelines: All staff, volunteers and adopters must wash their hands, socially distance, and follow best practices while in the facility to protect the health and wellbeing of themselves, their family, and our community at large. Maintain a distance of 6’ from others in the facility at all times. Those who do not follow these guidelines or appear ill will be asked to leave. Our staff is implementing extra cleaning protocols throughout the day including wiping down of surfaces, door handles and general sanitation of common spaces.

Visiting Hours: For the time being, general community visits to the shelter will not be allowed. This includes individuals and families wishing to visit with the animals and browse the shelter, tours, humane education activities and volunteer groups. Our front door will remain locked to the public and potential adopters can visit with our Adoption Team via the front door intercom system. Casual visitors will not be allowed on site during this time for the safety of all.

Adoptions: Adoptions are encouraged and our team is happy to facilitate a private meeting with your potential new pet. This is a great time to spend one-on-one time with a new pet to help them acclimate to your new-to-them home. We offer all of the supplies you may need to purchase here in our retail store, so no additional shopping trip will be required to prepare your home for your new furry friend. Individuals and families looking to meet with a specific animal are encouraged to visit the shelter to have a personalized introduction with the animal. Serious adopters will be allowed to visit the dog or cat area(s) privately. No groups over 4 (four) people will be allowed to visit with an animal at one time - including at the time of the adoption.

Please contact our Adoption Team during our regular business hours to ask questions, learn about the pet of your interest, or set up a time to meet and adopt. Please note that we anticipate a high call volume. Your patience is appreciated as our team provides customer service while navigating these changes.

Surrender and Care of Stray Pets: This work will continue as usual as we will remain fully staffed to provide care for the animals in our facility. Specific questions regarding surrendering a pet can be made to our Intake Specialist. Surrenders must be scheduled ahead of time - absolutely no drop in surrenders will be accommodated. We will continue to provide care for stray pets found in our service area of Duluth, Hermantown, Proctor and southern St. Louis County.

Care for the Animals: Staff and key volunteers will remain on site, rotating shifts as usual to provide care for the animals. Our Adoption, Kennel, and Medical Teams will remain fully staffed throughout this time.

Volunteers and Humane Education: All group gatherings will be suspended at the Adoption Center until further notice. We are suspending all activity for enrichment volunteers until further notice as well. Cat/Dog Buddy volunteer duties will continue as long as these volunteers feel comfortable doing so. Foster training will continue with individual volunteers.

Donations and Assistance: Our staff will do our best to accommodate donors and those looking to help during this time, but we ask that donations of goods - specifically toys, treats, food, dog and cat beds, kennels etc. be saved off-site by donors until our facility is once again open to the public. Monetary donations are greatly appreciated at this time, as our work to help the animals continues even though these precautions are in place. Financial donations may be made through our website or sent to the Adoption Center via the USPS.

Stay in touch! Follow our team on social media through Facebook LIVE events. We will be showcasing available pets for adoption, highlighting fun activities that you can do at home with your families, and offering training and animal care tips daily.

Most of all, we see this as time to support one another.

We would like to encourage our community members to reach out and help each other as we are able. Support your neighbors, help with pet sitting and other concerns if needed, and practice patience and understanding. Together, we can help each other through whatever challenges lie ahead.

In addition to these steps, we will be monitoring the latest information including recommendations from the CDC and the Minnesota Department of Health and do our part to stop the spread of this disease by making changes to the above policies as required.

The health and well-being of our animals, the people who care for them, and our community are of utmost importance to us and will continue to be what guides our decisions as we navigate the road ahead.

Thank you for your steadfast support of our mission to help homeless pets—we are truly grateful.

The Animal Allies Humane Society Staff

Animal Allies Humane Society; 4006 Airport Road | Duluth, MN 55811


Operating hours: 12:00-6:00 Tuesday-Saturday, 12:00-4:00 Sunday, Closed Mondays

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